Terms & Conditions

Read our terms and conditions on tickets and admissions, shopping (online and in-store) and our website.

Tickets Gift Aid Retail Website Holidays

Tickets Terms and Conditions

By purchasing tickets you accept Snape Maltings’ terms and conditions and to comply with the Management’s requests to ensure public safety and high standards of performance:

• The Management reserves the right to change or cancel the advertised programme.

• Latecomers will not be admitted until a suitable pause in the programme or until the interval.

• The Management reserves the right to provide alternative seats to those on the ticket.

• The Management reserves the right to refuse admission or to eject a ticket holder from the premises. Tickets can only be exchanged at the discretion of the Box Office Manager or money refunded if they can be re-sold before the performance.

• The use of any imaging or recording devices including mobile phones during any performance is prohibited.

Snape Maltings or permitted third parties may carry out photography/film and sound recording in or around the venues.

• By purchasing tickets you consent that you(r) party may be included in any recordings or dissemination without compensation.

• Warning: Some events may have sound levels or special effects which can effect health. Some content may not be appropriate for children.

Gift Aid

Gift Aid can be reclaimed by Britten Pears Arts from the tax you pay for the current tax year. Your address is needed to identify you as a current UK taxpayer.

By selecting gift aid, you confirm you are a UK taxpayer and understand that if you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all donations it is your responsibility to pay any difference.

Please notify Britten Pears Arts if you:

Want to cancel this declaration

Change your name or home address

No longer pay sufficient tax on your income and/or capital gains

Shopping at Snape Maltings

You can shop with Snape Maltings in the following ways:

• Shopping in our independent shops (In-Store Purchases)

• Shopping online at snapemaltings.co.uk (Online Orders)

• Ordering by phone (Phone Orders)

Depending on how you place your order, different terms and conditions may apply (for example, the processes for deliveries and returns).

  1. Online Orders

By placing an order with us online, you are accepting the terms and conditions outlined below.

• We endeavour to keep items in stock and available for immediate despatch, however this may not always be possible. If an item is temporarily out of stock, we will contact you within two working days and advise you of the expected delivery time.

• If you have ordered multiple items you will be given the option of waiting and receiving your items all together, or you can choose to have them delivered in two shipments.

• If an item has been discontinued or we are unable to secure further stock of any item, we will cancel that order*.

*As with all online purchases, your completion of the checkout process does not explicitly guarantee we are able to supply the goods and reserve the right to cancel orders at any point up to delivery.

Product Descriptions

• We have taken great care to ensure the reproduction of colour is accurate on our online shop.

• As many of our items are handmade, actual size and colour may vary slightly but this is indicated in the product copy.

  • Computer monitors may also vary; therefore, we cannot guarantee that your monitor’s display of any colour will be a true likeness.

2. Prices and Payment

• We accept payment by Maestro, MasterCard, Visa and Visa Debit (via WorldPay) and through PayPal in UK Pounds Sterling only.

• Your payment will be processed prior to the good being dispatched.

• We make every attempt to ensure our prices are accurate. In the event of a pricing or description error we reserve the right to withdraw an item from sale, under the terms of the Sale of Goods Act.

• We reserve the right to amend, modify or withdraw temporarily or permanently any price or product description without notice.

• VAT is included at the standard rate.

3. Delivery (excluding furniture)

• With our Standard Delivery service, we deliver to any UK mainland address and aim to dispatch goods held in stock within three working days of receiving your order. Delivery will be made as soon as possible thereafter.

• Free delivery is available for orders over £75, providing the items can be sent through our Standard Delivery service. For orders under £75, a flat rate of £6.95 will be charged.

• Please note that we are unable to accept liability for any delay to your delivery that is beyond our control. *For information on the delivery of furniture, please see the section below

4. Furniture

• A non-refundable 10% deposit is required with all furniture orders taken in-store.

• Please allow approximately 8 -12 weeks for furniture orders (unless otherwise stated) as the furniture is ordered, and often made, especially for you. Once your order has been placed with the makers we can usually, if required, be more specific about expected delivery dates.

• Once your order is received and checked over, we will phone you to arrange collection or delivery. Full payment plus any delivery charge must be made in full before the goods leave our premises. This can be done over the phone by credit or debit card or in person should you wish.

• We are pleased to offer a delivery service to addresses within Zones A to D (Within 150 miles of Snape Maltings) – please ask for a quotation by emailing furniture@snapemaltings.co.uk.

• Our normal delivery charges are free for purchases over £2,000, to one address. Orders under £2,000 are subject to a delivery charge based on location.

• For deliveries over 150 miles away, we advise you to seek your own preferred courier, who will be liable for the products from the point of collection at Snape Maltings. Please ensure your chosen courier has the relevant insurance.

• It is your responsibility as purchaser to ensure the goods can be safely delivered into your home, to a ground floor room only. Our driver will take every possible care, but if they feel access is too tight, will only proceed if you take responsibility for any damage to the furniture or decoration.

*Please note that unless otherwise stated, our furniture is manufacture guaranteed for 12 months from date of delivery/collection. Any returned items must be sent or brought back to Snape Maltings at the expense of the customer, in the original condition or packaging.

5. Snape Maltings ‘Click and Collect’

• If a product is available in-store, it can be purchased online and collected from Snape Maltings

• Collection will be available once we have contacted you, please allow two working days

6. Returns and Exchanges

• If you are not entirely satisfied with your order, we will be happy to offer a full refund or exchange providing the goods are returned unused and in their original packaging within 30 days.

• Unless otherwise stated, our furniture is manufacture guaranteed for 12 months from date of delivery/collection.

• We will also refund the cost of our Standard Delivery Charge in most cases. If you decide to keep part of your order and return part, there is no entitlement to a refund of Delivery Charges.

• Returns postage is a direct cost to you and we regret that this cannot be refunded.

7. Rights of Cancellation

• Once you have confirmed your order and payment with us, you have entered into a contract to purchase these goods from us.

• You have a right to cancel your order within two working days of placing your order, providing items have not yet been dispatched.

• If you wish to cancel your order please contact us on 01728 688303.

8. Faulty Goods

• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.

• Goods are faulty if they are received by you in a damaged state, or where a manufacturing fault occurs within 12 months of purchase.

• Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability.

• Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a full refund.

9. Refund Policy

• Refunds and exchanges will only be made within 30 days of purchase, via the original payment method, on production of the original receipt. When there is no proof of purchase, an arranged exchange or credit note may be arranged at the discretion of the staff.

• Refunds are not available for items purchased under promotion.

10. Gift Vouchers

• Snape Maltings gift vouchers can be redeemed in any of the shops at Snape Maltings for a period of up to twelve months from purchase.

• Gift vouchers are none refundable and currently cannot be used on the online shop, in Caramel and the Antiques Centre, or for music events.

11. Competitions and Giveaways

Competitions run through our social media channels are subject to the following terms and conditions:

• Prize draws are open to anyone over the age of 18, excluding employees (and relatives of employees) of Britten Pears Arts and Snape Maltings Trading Ltd.

• The prize winner will always be announced and contacted via the relevant social media platform.

• Prize draws are in no way sponsored, endorsed or administered by, or associated with, any social media platform.

• If the winner fails to make contact with us within one week of the winner being announced, we reserve the right to choose a different winner.

12. Our Rights

We reserve the right to reject an order as a result of any of the following:

• The product you ordered is unavailable from stock.

• We are unable to obtain authorisation for your payment.

• We have identified a pricing or product description error.

• We reserve the right to amend, modify or withdraw temporarily or permanently any price or product description or terms and conditions with or without notice. You shall not hold us liable for any such modification, amendments or withdrawals.

13. General Terms

By agreeing to the Terms and Conditions

• You agree fully to indemnify Snape Maltings Trading Ltd. and its directors and employees from and against all claims, liability, damages, losses, costs and expenses, arising out of any breach of our terms and conditions by you.

• You agree to not hold us liable for any damages, losses, costs and expenses caused by any delay to delivery of your order, or any other event beyond our control.

Website terms and conditions

Access to, and use of www.snapemaltings.co.uk is provided to you subject to the following terms and conditions. In entering our site you are accepting our terms and conditions. We may decide to change them at any time and if we do so those changes will be written into these terms and conditions.

A. Our web site www.snapemaltings.co.uk is published by Snape Maltings. In the following, Snape Maltings is understood to include all properties, services and projects of Snape Maltings and its associated companies, Snape Maltings Concert Hall, Snape, Suffolk IP17 1SP, England, including but not limited to the shops and cafes on site, Aldeburgh Festival, Britten–Pears Young Artist Programme, Snape Residencies, Learning & Inclusion, Aldeburgh Young Musicians, and the music campus currently comprising Snape Maltings Concert Hall, Granary Building, Britten–Pears Building, Hoffmann Building, and any other new sub-brands that Snape Maltings may choose to develop.

B. Material signed by an author’s name does not necessarily reflect the opinion of Snape Maltings as a whole. All reasonable efforts have been made to obtain copyright permission for information quoted and images, audio- or audio-visual material reproduced on this site. If we have committed an oversight, we will be pleased to agree with the copyright-holder a procedure to either rectify it in a subsequent edition or otherwise withdraw the material from the site.

C. Please note that although we endeavour to assure that everything is correct at the time of publication, all data is subject to change and we especially reserve the right to change or withdraw concert programmes at any time.

  1. Terms of use. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
  2. Disclaimer/Limitation of liability. This site and the information, names, images, pictures, logos and icons regarding or relating to Snape Maltings and/or Snape Maltings, its products and services (or to third party products and services), is provided “as is” and on an “is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will Snape Maltings be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site. Snape Maltings does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. From time to time we may publish links to websites which we feel could be of interest to you. We make every reasonable effort to ensure that the sites we recommend reflect the same high standards as those of Snape Maltings, although we cannot be held responsible for the content of any external web sites. Please report any problems or broken links to marketing@snapemaltings.co.uk.
  3. Copyright and Other Intellectual Property. The Snape Maltings website is copyrighted. The names, images and logos identifying Snape Maltings or third parties and their products and services are proprietary marks of Snape Maltings and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any trademark or patent of Snape Maltings or any other third party. Any material found within the pages of www.snapemaltings.co.uk, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. Permission for any other use must be obtained by contacting Snape Maltings. We allow you onto this web site in return for you agreeing not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use unless the appropriate license has been granted by Snape Maltings.
  4. Services and Products. All products and services mentioned in this site are subject to availability and are available at the sole discretion of Snape Maltings. Snape Maltings reserves the right to refuse admission and to change or cancel the advertised programme. Latecomers will not be admitted until a suitable pause in the programme. Photos, videos and recording are not permitted. Please note that tickets must not be sold or resold without express written permission from Snape Maltings; if you need to return your tickets to Box Office, please note that tickets can only be exchanged or money refunded if we can re-sell them. Snape Maltings is a company limited by guarantee and registered in England and Wales No. 980281. Registered Charity No. 261383. VAT Registration No. 927 3330 30.
  1. Indemnity. You agree to indemnify and keep indemnified Snape Maltings from and against all claims, damages, expenses, costs and liabilities arising in any manner from your entry to and use of the site other than in accordance with these terms and conditions.
  1. Law and Jurisdiction. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.
  2. Rules and Regulations. Occasionally within the site you may find other rules or terms relating to specific material which may conflict with or contradict these terms and conditions. These could be rules for competitions, specific download requirements, or ticket offers, for example. If there is any conflict then the rules or terms relating to specific material will win out over the more general terms and conditions.