FAQs
Q. How do I contact the Box Office?
A. You can contact the Box Office at this number 01728 687110, at this email boxoffice@brittenpearsarts.org, or by visiting the Box Office in-person at our Visitor's Centre at Snape Maltings.
Q. How do I book a ticket for a concert or an event?
A. Find information on the How to book page.
Q. How do I return my tickets?
A. We cannot give refunds. However there are flexible options available to you - including exchanging for an account credit or for tickets to another event (subject to terms and conditions). Find out more here.
Q. Is there accessible parking?
A. Accessible parking is available at both of the sites. To arrange a parking space, please call our reception on this number: 01728 687100
You can find detailed access information on our sites and other venues where we hold events on this page.
Q. Is there transport to and from the sites?
A. There are many car parking spaces available at Snape Maltings for people driving, as well as four electric car charging points.
At The Red House, there is also car parking available for drivers. There is a bus stop on Linden Road, which is approximately a 15 minute walk to The Red House.
You can find car parking information for the other venues we hold events on this page.
Q. Is the site dog friendly?
A. Snape Maltings is popular with dog walkers, who are welcome to walk around the site and beyond. Dogs are welcome in MALT Café & Takeaway, and also in The Shed, the Craft Shop, Snape Antiques Centre and certain areas at the Plough & Sail pub and its courtyard seating.
Dogs are not permitted inside any of the other shops, cafés or venues, including the River View Café & Bar, River View Restaurant, the House & Garden Shop, the Food Hall, Samphire Boutique and Earsham St. Deli or galleries. There are plenty of places to secure your dog and water bowls provided around the site.
At The Red House, dogs on leads are welcome outside. Only assistance dogs are permitted inside.
Q. Can I camp at the site?
A. Camping is not permitted. If you would like to stay overnight at Snape Maltings, you can book our accommodation.
Q. Is there a map of the site?
A. You can do a virtual 360 Degree Tour of Snape Maltings.
Q. Is WiFi available?
Free WiFi is available at both our venues.
At Snape Maltings, select Snape Maltings Public Wifi from the WiFi options on your device and follow the prompts to connect.
At The Red House, select The Red House Public Wifi from the options on your device and follow the prompts to connect.
Q. What are the opening times of the site/café/restaurant/shops?
A. You can find the opening times of the facilities at Snape Maltings and The Red House here.
Q. How do I book a table at the restaurant?
A. You can book a place online on the Food and drink page.
Q. When are the River Trips available?
A. Boat trips are available from spring until the end of October. They run at different times each day due to the tide. For the latest information and to book, visit our River Trips page.
Q. Can I see the Concert Hall when there isn't anything on?
A. Usually yes, the doors to the Concert Hall are left open for viewing. At certain times, it may be closed for technical reasons.
Q. Are cushions available at Snape Maltings Concert Hall?
A. Cushions are not provided, but you are welcome to bring your own.
Q. Can I use my mobile phone during a performance?
A. The use of mobile phones, cameras or recording devices is not allowed during a performance. You are welcome to use your mobile phone before the performance, for example to access programme notes or take pictures, however filming is not allowed at any time.
Q. Can I pre-order interval drinks?
A. You can pre-order drinks and snacks for performances at Snape Maltings Concert Hall through our Food and Drink page.
Q. Can I take drinks into a performance?
A. You are allowed to take drinks into a performance as long as they are in a plastic container. Ice creams are also permitted.
Q. Are children under five welcome to your performances?
A. Out of consideration for the artists and audience, we recommend that children attending our performances are aged 5 and over.
We do curate many performances that are suitable for families with children younger than five. This will be clearly stated on the production or web event page.
Q. Where can I download a copy of your logo?
A. You can find a download of our logo and other press materials in the press section.