An update on Covid-19 Measures
Updated 25 August 2022
The safety of our visitors and staff are still our priority and we continue to have strict cleaning regimes and enhanced ventilation in place. All performances and events are being sold at full seating capacities. You do not need to provide proof of vaccination to visit us. Wearing a face covering is no longer required, however you are welcome to wear one.
Keeping you Covid-safe at concerts
Information for audiences
- The air circulation system will be on its highest setting.
- Wearing a face covering is no longer required, however you are welcome to wear one.
- Printed material will be kept to a minimum.
- Clear signs and helpful staff will make your visit straightforward.
- Regular and thorough cleaning.
As risks and guidelines change, we may need to change performers, capacity, pricing, and other matters, at short notice. Please make sure that the email address and phone number that we have for you are up to date when booking so we can let you know about any changes.
Arriving at Snape Maltings
There is plenty of car parking on site, including spaces for blue badge holders.
Please make your way to the Concert Hall entrance and be ready to show your ticket. Staff and signs will help you find your way around.
Visiting Artists and Staff
Visiting artists and staff can download guides and risk assessments here.
You can see our Covid-19 Secure certificate which confirms we have complied with the government’s guidance on managing the risk of the virus.
Box Office Policy
If you are displaying signs of Covid-19, please contact the Box Office to discuss returning your tickets. Ticket sales make up nearly a quarter of our income, providing vital support for our wide-ranging programmes. We are hugely grateful to those who consider donating all or part of the value of their tickets to help us continue our important work.
Please email firstname.lastname@example.org for more information.
Holiday Accommodation Cancellations
If the booking is cancelled due to Covid by the visitor we will cancel the booking in the hopes of it being rebooked for the same time. If the property is rebooked then there will be a full refund. If the property remains empty during the proposed visit time the booking will be postponed until a mutually agreed date.
If the visitor decides to leave part way through a visit there will not be any refund.
Contracting the virus whilst here
If the situation arises whereby a visitor is diagnosed with the virus whilst staying here we will act on advice from Public Health England.