Updated 13 December 2021
In line with the latest Government guidelines, please read our updated Covid-19 measures below.
Mandatory face coverings at performances
The wearing of face coverings is currently a requirement in all parts of Snape Maltings Concert Hall and our other venues.
With government rules now in force which make the wearing of face coverings mandatory in most indoor settings, we have made this decision with audience and staff safety as our number one priority.
Exceptions are only for those who have a medical exemption those under 12 years old, and while you are eating or drinking inside our buildings. If you are exempt, please let our team know on arrival.
Those who do not comply with this new arrangement will not be allowed to enter our buildings, although if you forget your face covering, members of staff can provide you with masks on arrival.
Please note we will not refund tickets if you are not willing to wear a face covering and do not have an exemption.
Significant safety measures and COVID mitigations remain in place across the organisation, including enhanced cleaning and ventilation, regular anti-viral fogging, as well as strict protocols for staff and artists.
Keeping you Covid-safe at concerts
Information for audiences
- Concerts will run at full audience capacity.
- The air circulation system will be on its highest setting.
- All audience members are required to wear face-coverings throughout performances, unless exempt as per the Government’s guidelines. (See above for full details)
- All staff and volunteers will be wearing face coverings.
- Printed material will be kept to a minimum.
- Clear signs and helpful staff will make your visit straightforward.
- Regular and thorough cleaning, with hand sanitiser available for all visitors.
- Staff and ushers will have their temperature checked at the start of their working shift. Audience members will not be checked.
As risks and guidelines change, we may need to change performers, capacity, pricing, and other matters, at short notice. Please make sure that the email address and phone number that we have for you are up to date when booking so we can let you know about any changes.
Arriving at Snape Maltings
There is plenty of car parking on site, including spaces for blue badge holders.
Please make your way to the Concert Hall entrance and be ready to show your ticket. Staff and signs will help you find your way around.
During the event
It is a requirement to wear a face covering throughout performances unless you have a medical exemption.
Once asked to leave the auditorium, audiences are kindly asked to make their way outside and not to gather in the foyers.
Visiting Artists and Staff
Visiting artists and staff can download guides and risk assessments here.
You can see our Covid-19 Secure certificate which confirms we have complied with the government’s guidance on managing the risk of the virus.
Box Office Policy
All bookers of cancelled events have been contacted and their tickets returned. Ticket sales make up nearly a quarter of our income, providing vital support for our wide-ranging programmes. We are hugely grateful to those who donated all or part of the value of their tickets to help us continue our important work.
Please email email@example.com for more information.
Holiday Accommodation Cancellations
If the booking is cancelled due to Covid by the visitor we will cancel the booking in the hopes of it being rebooked for the same time. If the property is rebooked then there will be a full refund. If the property remains empty during the proposed visit time the booking will be postponed until a mutually agreed date.
If the visitor decides to leave part way through a visit there will not be any refund.
Contracting the virus whilst here
If the situation arises whereby a visitor is diagnosed with the virus whilst staying here we will act on advice from Public Health England.