Updated 27 January 2022

Please read our updated Covid-19 measures below.

Face coverings at performances

We are continuing to ask audience members to wear face coverings throughout performances and in all indoor parts of Snape Maltings, The Red HouseHall and our other venues, unless you are eating or drinking in one of our cafes, have a medical exemption, or for those under 12 years old.

If you are exempt, please let our team know on arrival.

If you forget your face covering, members of staff can provide you with masks on arrival.

Significant safety measures and COVID mitigations remain in place across the organisation, including enhanced cleaning and ventilation, regular anti-viral fogging, as well as strict protocols for staff and artists.

Keeping you Covid-safe at concerts

Information for audiences

  • Concerts will run at full audience capacity.
  • The air circulation system will be on its highest setting.
  • We continue to ask audience members to wear face coverings throughout performances, except for under 12s and those with medical exemptions.
  • All staff and volunteers will be wearing face coverings.
  • Printed material will be kept to a minimum.
  • Clear signs and helpful staff will make your visit straightforward.
  • Regular and thorough cleaning, with hand sanitiser available for all visitors.
  • Staff and ushers will have their temperature checked at the start of their working shift. Audience members will not be checked.

As risks and guidelines change, we may need to change performers, capacity, pricing, and other matters, at short notice. Please make sure that the email address and phone number that we have for you are up to date when booking so we can let you know about any changes.

Arriving at Snape Maltings

There is plenty of car parking on site, including spaces for blue badge holders.

Please make your way to the Concert Hall entrance and be ready to show your ticket. Staff and signs will help you find your way around.

During the event

It is a requirement to wear a face covering throughout performances unless you have a medical exemption.

Once asked to leave the auditorium, audiences are kindly asked to make their way outside and not to gather in the foyers.

Visiting Artists and Staff

Visiting artists and staff can download guides and risk assessments here.

You can see our Covid-19 Secure certificate which confirms we have complied with the government’s guidance on managing the risk of the virus.

Box Office Policy

All bookers of cancelled events have been contacted and their tickets returned. Ticket sales make up nearly a quarter of our income, providing vital support for our wide-ranging programmes. We are hugely grateful to those who donated all or part of the value of their tickets to help us continue our important work.

Please email boxoffice@snapemaltings.co.uk for more information.

Holiday Accommodation

Holiday Accommodation Cancellations

If the booking is cancelled due to Covid by the visitor we will cancel the booking in the hopes of it being rebooked for the same time. If the property is rebooked then there will be a full refund. If the property remains empty during the proposed visit time the booking will be postponed until a mutually agreed date.

If the visitor decides to leave part way through a visit there will not be any refund.

Contracting the virus whilst here

If the situation arises whereby a visitor is diagnosed with the virus whilst staying here we will act on advice from Public Health England.