January 9, 2025
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Booking Terms And Conditions
Terms and Conditions
1. General Table Requests
1.1. We will do our best to accommodate requests for specific tables, including window seating, but these cannot be guaranteed.
2. River View Café & Bar
2.1. Bookings:
- Reservations can be made up to 3 hours in advance online or by calling 01728 687193.
2.2. Arrival Time:
- Tables will be held for 15 minutes after the reserved time.
- If you anticipate being late, please contact us. After 15 minutes, we will do our best to seat you at an alternative table, but there may be a waiting period.
2.3. Card Details and Cancellation Policy:
- Card details may be required to secure your booking.
- Cancellations made less than 48 hours prior to the booking or failure to attend (‘no-show’) will result in a charge of £15 per person.
2.4. Pets:
- Dogs are not allowed in the River View Café & Bar or Restaurant.
3. River View Restaurant
3.1. Bookings:
- Reservations can be made up to 3 hours in advance online or by calling 01728 687193.
3.2. Arrival Time:
- Tables will be held for 15 minutes after the reserved time.
- If you anticipate being late, please contact us. After 15 minutes, we will do our best to seat you at an alternative table, but there may be a waiting period.
3.3. Card Details and Cancellation Policy:
- Card details may be required to secure your booking.
- Cancellations made less than 48 hours prior to the booking or failure to attend (‘no-show’) will result in a charge of £15 per person.
3.4. Pets:
- Dogs are not allowed in the River View Restaurant.
4. Pre-Performance Dining
4.1. Reservations:
- Payment card details are required to secure your booking.
4.2. Cancellation Policy:
- Cancellations made less than 48 hours prior to the booking or failure to attend (‘no-show’) will result in a charge of £35 per person.
4.3. Dining Time:
- We recommend allowing at least 90 minutes for a relaxed meal before your performance.
4.4. Bar Service:
- Separate food orders placed during bar service will be served individually.
- There is no table service after 5:00 PM in the River View Bar.
4.5. Shared Tables:
- During peak times, reservations may involve shared or communal tables. If this is unsuitable, please specify in your booking notes.
5. Breakfast Club
5.1. Reservations:
- Card details are required to secure your booking.
5.2. Cancellation Policy:
- Cancellations made less than 48 hours prior to the booking or failure to attend (‘no-show’) will result in a charge of £15 per person.
5.3. Live Music:
- Timing of live music varies for each event. We cannot guarantee live music for the full duration of your reservation.
6. Breakfast with Father Christmas
6.1. Payment:
- Payment will be charged during the week of your reservation using the card provided at the time of booking.
- Bookings are non-refundable.
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